Refund, Return, and Replacement Policy

Last updated: November 2025
Store: SWORD&CO
Contact Email: yasinsword727772@gmail.com
Business Hours: Monday to Friday, 09:00–17:00 (GMT)

Thank you for shopping at SWORD&CO.
We aim to provide high-quality products and a reliable customer experience.
All our products are fulfilled and shipped directly by CJdropshipping.
Please read the following policy carefully before making a purchase.

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1. General Conditions

This refund policy applies only to products purchased from SWORD&CO and fulfilled by CJdropshipping.

We do not accept returns or exchanges unless they meet the conditions listed below.

Customers are responsible for ensuring that shipping information (address, phone number, etc.) is correct at the time of purchase.
Incorrect information may cause delivery delays or loss, and refunds cannot be guaranteed in such cases.

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2. Eligible Refund and Return Cases

You may request a refund or replacement in the following situations:

1. Damaged or Defective Item

Provide photo or video proof showing the damage or defect within 7 days of delivery.

If verified by CJdropshipping, a replacement or refund will be processed.

2. Wrong Item Sent

If the received item is not what you ordered, please contact us within 7 days with pictures of the item and order number.

3. Missing or Incomplete Order

If some items are missing from your package, send clear photos of the received products and package label.

Missing items will be reshipped or refunded after verification.

4. Lost Shipment

If the order does not arrive within 45 days after shipment (UK customers), you may open a dispute for a refund or resend.

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3. Non-Refundable Situations

Refunds or replacements will not be provided in these cases:

The buyer provided an incorrect shipping address.

The buyer changed their mind after shipment.

Delays caused by customs, strikes, or weather conditions.

The buyer failed to claim the parcel from the local post office or courier.

Orders marked as “Delivered” by the carrier.

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4. Return Process

Most CJdropshipping items are shipped from overseas suppliers.
To avoid unnecessary shipping costs, physical returns are not required unless instructed by us or CJdropshipping.

If a return is approved, you will receive instructions via email.
Unauthorized returns will not be accepted or refunded.

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5. Refund Process

Once your claim is approved, a refund will be issued to your original payment method.

Refunds typically take 3–10 business days to appear, depending on your bank or payment provider.

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6. Contact

If you have any questions or need to submit a refund request, please contact:
📧 yasinsword727772@gmail.com
During business hours (Monday–Friday, 09:00–17:00 GMT).

All disputes must be opened through CJdropshipping’s dispute system to ensure proper processing.
Unverified disputes outside the CJ system cannot be handled.

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7. Legal Disclaimer

SWORD&CO acts as a retailer and is not the manufacturer of the products.
All refund and return decisions are subject to CJdropshipping’s verification.
By purchasing from our store, you agree to comply with this Refund Policy.